Are you passionate about technology and looking to kickstart or advance your career in IT support? The South African National Roads Agency (SANRAL) is offering an exciting opportunity for Junior Desktop Support Engineers to join their team in the Northern Region on a permanent basis. If you have a strong technical background and are eager to contribute to the success of SANRAL’s technology infrastructure, this is the perfect role for you!
Position Objective:
As a Junior Desktop Support Engineer, you will provide day-to-day technical support and help manage the technology infrastructure in line with SANRAL’s business needs. Your key responsibilities will include providing first and second-line support for end-user computing, managing IT service requests, resolving incidents, and ensuring that all SANRAL IT systems, applications, and devices are secure and operational.
Minimum Requirements:
To apply for this role, you must meet the following qualifications:
- A Certificate in Information Technology at an NQF Level 5.
- At least two years of relevant desktop support experience in an ICT environment.
Advantageous Qualifications:
While not required, the following qualifications would be an added advantage:
- A National Diploma in IT at an NQF Level 6.
- Certifications such as ITIL Foundation, A+, N+, or Microsoft Technical Qualifications (MCSE).
- Strong knowledge of Microsoft technologies, especially:
- Office 365
- MS Exchange Online
Technical Competencies:
- The ability to prioritize calls for implementation and manage expectations.
- A strong service/customer orientation.
- Knowledge of the latest technological trends to suggest new technologies and improve the organization’s current framework.
Key Responsibilities:
1. Management of Systems (ITIL Methodologies):
- Responding promptly to calls and requests logged on HelpDesk and resolving them efficiently.
- Collaborating with regional teams to manage specific IT challenges, ensuring smooth operations across all SANRAL locations.
- Following the ITIL frameworks for change management, incident management, and problem management.
2. Mobility and End-User Computing Support:
- Administering and supporting end-user devices (desktops, laptops, printers, mobile devices, etc.) across SANRAL regions.
- Providing technical assistance for SANRAL systems, ensuring uninterrupted system operation.
- Supporting the setup and configuration of all SANRAL applications.
- Maintaining a high level of user satisfaction by responding promptly to support requests.
3. Incident and Request Management:
- Responding to, analyzing, and resolving incidents and service requests through SANRAL’s Service Management tools.
- Escalating unresolved issues to the appropriate service providers or internal teams within SLA timelines.
- Monitoring recurring issues and recommending long-term fixes based on root cause analysis.
4. IT Asset and Compliance Management:
- Maintaining an accurate inventory of SANRAL’s IT assets and ensuring proper tagging and lifecycle management.
- Conducting regular asset audits and coordinating with the Asset Management team for asset returns, disposals, and donations.
- Ensuring compliance with SANRAL’s IT policies and governance frameworks.
Employment Reference Checks:
As part of SANRAL’s recruitment process, employment reference checks are mandatory. Applicants must complete and sign a consent form, allowing SANRAL to process their application information for verification and record-keeping purposes.
Employment Equity:
SANRAL follows an Employment Equity plan, and appointments will be made in accordance with this policy. Please note that SANRAL reserves the right not to fill this position if a suitable candidate is not found.
Location & Employment Type:
- Location: SANRAL Head Office, Northern Region, COC
- Employment Type: Permanent
How to Apply:
Interested candidates can apply through the following link: Apply Here.
Closing Date for Applications:
02 March 2025
Feedback will only be provided to shortlisted candidates, so ensure your application stands out by meeting all the requirements!