The City of Johannesburg (CoJ) is offering exciting positions for professionals who are ready to contribute to the city’s growth and governance. With vacancies in two high-impact roles, including Senior Manager: Complaints & Investigations and Deputy Director: Performance Management, this is your chance to make a difference. Read on to discover the details of these roles and how you can apply.
Senior Manager: Complaints & Investigations – Join a Dynamic Team
The City of Johannesburg is looking for a Senior Manager: Complaints & Investigations to oversee the management and resolution of complaints, including high-profile cases. This role is housed within the Office of the Ombudsman, and the successful candidate will play a key role in ensuring fairness, efficiency, and integrity in managing complaints.
Key Responsibilities:
- Lead a team of investigators, ensuring that complaints are resolved promptly and professionally.
- Oversee high-profile complaints and manage strategic initiatives to align operations with the city’s goals.
- Engage with various stakeholders, including complainants and external entities, to ensure transparency and cooperation.
- Contribute to policy development, data analysis, and reporting.
Minimum Requirements:
- A Grade 12 qualification, plus a Bachelor’s degree in Law (NQF level 7), and a Post-graduate qualification in Law (LLB). A Master’s degree will be advantageous.
- 7-9 years of experience in complaints resolution, with at least 5 years in a managerial role.
- Proven experience in managing complex cases, developing strategic plans, and fostering team development.
Why Apply: This is an excellent opportunity to take your career to the next level in a leadership role that offers both strategic and hands-on responsibilities. The City of Johannesburg is committed to promoting equitable representation and encourages applicants from diverse backgrounds, including those with disabilities, to apply.
Remuneration: R60,978.62 per month (basic salary excluding benefits).
Deputy Director: Performance Management – Lead with Excellence
The Deputy Director: Performance Management is a pivotal position in the City of Johannesburg, responsible for leading and managing the performance management function to help city departments achieve their objectives. If you have a passion for driving performance and optimizing operational efficiency, this position is for you.
Key Responsibilities:
- Formulate and implement performance management strategies, ensuring alignment with the city’s goals.
- Lead a dedicated team, ensuring high standards of service delivery and adherence to legislative frameworks.
- Oversee the development of policies, provide guidance on legislative compliance, and monitor service level agreements.
- Ensure effective communication of performance goals and improvements across departments.
Minimum Requirements:
- A Bachelor’s degree in Human Resources Management or a related field (NQF level 7).
- At least 8 years of experience in Human Resources Management, with 4 years in a middle management role.
- Proven ability to manage teams, improve operational effectiveness, and handle complex performance management issues.
Why Apply: This is an exceptional opportunity for experienced professionals to lead the performance management function of a dynamic city administration. You’ll be at the forefront of improving service delivery and driving strategic performance across departments.
Remuneration: R60,978.62 per month (basic salary excluding benefits).
How to Apply
Both positions require online applications through the City of Johannesburg’s recruitment portal. Here are the steps to apply:
- Complete the online job application form and attach all required documents, including certified qualifications, ID, and your CV.
- Ensure that you provide a brief description of your work experience and include your professional memberships (if applicable).
- If you are an internal candidate, be sure to include your employee number.
- Use Google Chrome for a smooth application process.
Deadline: All applications must be submitted by Friday, 04 April 2025.
Important Notice: The City of Johannesburg does not charge any fees for job placements, and all vacancies are publicly advertised on their official website. By submitting your application, you consent to the use of your personal information for recruitment and selection purposes.
Final Thoughts
The City of Johannesburg offers excellent opportunities for those looking to make an impact through public service. Whether you’re interested in leading the complaints and investigations function or managing performance across city departments, these roles provide the chance to shape the future of South Africa’s largest municipality.
Don’t miss out on these exciting opportunities. Visit the City of Johannesburg’s official website to apply and take the next step in your career today!
For more details on the application process or inquiries, contact:
- Senior Manager: Complaints & Investigations – Humphrey Mphahlele, Tel: 010 288 2800
- Deputy Director: Performance Management – Regina Hartley, Tel: 011 407 7139
Apply Now:
- Senior Manager: Complaints & Investigations: Apply Here
- Deputy Director: Performance Management: Apply Here
